Case Studies
Real-world examples of how we've helped tier-one organizations transform their data platforms, migrate critical systems, and deliver business-critical capabilities at scale.
Government Insurer: $360M Technology Transformation
State Government Insurance Agency • NSW, Australia
The Challenge: A large state government insurance agency managing $2.7B in annual operations faced fragmented systems across five independent scheme agents, each costing $50M per year. This created inconsistent customer experiences, duplicated costs, and complex regulatory reporting. With 338,000 employers and 3.5 million employees depending on the service, they needed seamless transformation without business disruption.
The Solution: We designed and delivered the data migration program that enabled a $360M transformation to a modern cloud platform. Our approach migrated 1.5M+ contacts and 338K+ employers while maintaining complete regulatory compliance and financial integrity—the critical foundation that gave stakeholders confidence to proceed.
Business Impact: Zero business disruption. Full regulatory approval. Five disparate systems consolidated into one modern platform enabling 55,500+ digital self-service transactions and establishing the data foundation for future innovation.
Major Insurer: $1B+ Customer Data Platform Transformation
Tier-One Insurance Company • Australia & New Zealand
The Challenge: One of Australia's largest insurers with 5+ million customers, 8.5 million policies, and three major brands faced fragmented legacy systems creating inconsistent customer experiences, high operational costs, and limited ability to launch new products or partnerships. With 300,000 policies renewing monthly, they needed a multi-year gradual transformation without business disruption.
The Solution: We designed and implemented a Customer Master Data Management platform that became the single source of truth for 10M+ customers. This enabled gradual migration between legacy and modern systems, powered multi-product discounting and loyalty pricing, unified marketing across all brands, and delivered consistent customer experiences across digital channels and retail banking partnerships.
Business Impact: Enabled $1B+ transformation with zero disruption. Migrated 5 million policies over multiple years. Delivered new revenue through strategic partnerships (ANZ, Westpac, BNZ) and competitive multi-product pricing. Platform continues supporting 300,000+ renewals monthly while enabling data-driven innovation and advanced analytics.